The important role of digital transformation in enabling the logistics sector to better address customer needs is highlighted in a newly-released white paper published by consultancy firm YCP Solidiance and co-developed with the Supply Chain Management Association of the Philippines.
Entitled Digitalization in the Philippine Logistics Industry, the white paper looks at how digitalization must be undertaken to allow the logistics sector to deal with evolving customer demands, and outlines approaches that can be undertaken to ensure this.
The Philippines’ transportation and logistics sector continues to grow, and is valued at USD 13 billion in 2019, or around 4% of the country’s GDP. This growth is expected to continue despite the COVID-19 pandemic, as demand for e-commerce is accelerated and companies are encouraged to continue operations to be able to provide essential goods to customers amidst mobility restrictions.
However, digitalization in the country’s logistics sector has taken longer to take off, with our neighbors in the ASEAN ahead in this regard. This has prevented the sector to address customer demand for greater transparency and higher service levels. While new players in the e-commerce space has pushed the needle on this front, more has yet to be done for the country to fully take advantage of the opportunities offered by digitalization.
The paper is written by YCP Solidiance’s U-Yun Wong, Anna Rellama and Jake Villegas. You may download the full white paper by clicking here.
YCP Solidiance is a strategic advisory firm with a presence in seventeen countries in the Asia Pacific, Europe and the Americas, covering industries such as manufacturing, telecommunications, healthcare and construction.